@Soroosh1 wrote: Hi, I just received my hub. . So the technician will install a coaxial outlet where you want the modem. Tudor. But I have no Virgin Media Wall - 5216419. called the delivery team and they managed to book a technician for me. The only things visible inside the house are: a openreach Master socket 5. Also available from the likes of Screwfix, Homebase, Toolstation etc. Landline connected to wall socket has been down for over 24hrs. Browse. Solved: I've just moved into a property and I'm trying to set up my Virgin Fibre broadband. Explain what needs to be done and book an engineer visit. ago No those shotgun coax cables will be connected to a sky satellite dish. Phone. Mark as New; Bookmark this message; Subscribe to this message; Mute; Subscribe to this message's RSS feed; Highlight this message; Print this message;. The first thing is to start making alternative arrangements for your internet connectivity. It's not uncommon to have the hub in one room and the TV in another, so there would be two sockets. Switched On. VM broadband connects to the larger box types using coaxial cable (not a conventional telephone socket). The VM adapter connects as per image below (though your adapter may well be white in colour, not black). There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. 01-02-2023 10:59 - edited 01-02-2023 11:00. No wall socket to connect. If it is a loose cable only, you will need one of these to connect the Quickstart cable. I've been sent a quickstart kit and have gone to set it up but don't have the wee white virgin media wall socket to plug in the white - 5389817. Back a step. Take the red-banded end of the 3m isolator cable and push it firmly into the Virgin Media socket on your wall. Rob. Simply instruct the engineer who comes to install your equipment that you'd like an access point in your lounge. Call the Pre-installation and delivery team on 0800 052 1734 and explain the situation. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. The isolator has a terminator cap (marked below) fitted to the open end. Without the landlord's written consent you must not order a service that results in Virgin Media digging the drive / paths / gardens and drilling through walls at the property. Called 0800 052 1734 as well as 0800 953 9500. Turn on and start the hub. Call the pre-installation and delivery team on 0800 052 1734, explain the problems you have had and request a tech visit to fit a proper wall box for you and check out the VM wiring and signal in your home. Following the installation and verification of its functionality, you can browse the web or. Wait a couple of minutes before plugging the cable firmly back into the telephone box socket and the router. ThanksHello there. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Virgin Media - Cable Broadband, Digital TV and Telephone/Mobile News. Step 1 to installing the wifi is to plug it into the virgin media wall socket im supposed to have but I do not have one. Solved: We have the quickstart pack but sadly cannot get broadband set up and working. The cable already comes in through a chiselled out hole so will probably put in a socket box with your suggested brush faceplate. Hi all, when I signed up for Virgin Media, it said the service was available at my house. Been trying to call VM to book an engineer to visit and help set up cabling, etc but no one answers. I was trying to book an engineer but I didn’t get anywhere. Further exclusions & legal stuff apply. It has two outputs on the left of the wall box. Thanks! Regards, BilalWe've set up the main 360 TV box downstairs, cabled directly into the Virgin Media wall outlet and via ethernet into the router so we've no issues at all there. I have 2 black sky looking cables but that is it. on 01-02-2023 14:26. Being connected to the internet is one of the most important modern essentials in 20. 29-12-2022 20:58 - edited 29-12-2022 21:00. 388. We've re-kindled our VM TV package and have received the TV360m box and all the gubbins. Was told that an engineer would come out, look at the sockets and do the switchover. So you can either unscrew this one & push on the connector provided in the Quick Start pack. How do I book a manned installation and what is the usual wait time? I have to. 0 KudosTrouble shooter. Call the Pre-installation and delivery team on 0800 052 1734 for help completing the Hub installation. If you do have a socket you can post a photo here. If you have been given a Quickstart pack, but you can’t find a Virgin Media wall socket,. I've had telewest for a few months now, I have broadband and two set top boxes for the TV. Home Phone. The team are busier than usual with install and fault visits so you would've been provided with the earliest possible appointment. 0 Kudos. I am going to send you a private message. Package arrive today and realized I don't have a VM wall socket to. Just a open reach socket. 1 Mar 2016. To be able to receive an E-bill, you need to provide us with a valid e-mail address. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. I’ve just been to the property but not sure these are the right sockets. by harpreetsingh21 •. The cables from the external box lead to a Bt open reach socket and a blank socket. Virgin Mobile. Reply. In response to Jonny-M. 168. There's an openreach BT white box in the wall and there's 2 black cables next to it coming from outside next. on 30-12-2022 13:33. Quickstart is the quickest and easiest way to setup our services. I am just received my QuickStart kit for Hub 4 but can't find any Virgin Media wallsocket and only have an Ethernet port in my wall. 32K. Various cable mediums are used in modern systems to transmit data. . The large Eurobell wall box is where you would connect. I was never asked if I had a wall box. @ssueto wrote: I tried it (Telewest socket) but I don't receive any Internet connection. Entertain me; Broadband Deals. (Finally Solved) November 10, 2023 by Jim Johnson Do you need a Virgin Media Wall Socket? A wall socket is all you need to connect to Virgin Media. Occasionally only a very short stub of wire is left. He will drill through into the lounge and connect an internal access point to the brown box on the exterior of the building. The telephone cable goes through a hole in the wall into the porch area and is wired into a master telephone socket (must be a VM master phone socket). There must have been a previous installation or you would not have been offered a self install. Switched On Families. . See full list on itblogpros. The Stream remote. You can also add WiFi Max to our. Very Insightful Person 168 Views Message 2 of 4 Flag for a moderator. Options. Hi, I ordered a QuickStart from virgin media but realised I have no wall socket. Follow these simple installation steps for your Virgin Media home phone set up. It works fine and my router (which is the black box in Picture 2), is connected to it via a cable. No wall socket to connect. There are two outputs from here (the two connectors that are close together on the white box). Connect the Hub’s power cable with the blue tab. There are multiple different branded wall boxes inside our flat but none. Getting Connected with Virgin Media is easy when you have a wall socket. If you don’t find it call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and SundayThere should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. on 04-02-2023 11:17. Booking an engineer is easy with Virgin Media. Hi, I have just received the Virgin Media Box for my broadband and noticed I have no wall socket to connect it. Browse Virgin Media Virgin Media Community. The beauty of using a QuickStart self-install kit for no extra cost is that it’s fast, easy and can save you making a £30 installation appointment. I received my broadband kit today but sadly I'm unable to use it right away due to the lack of a virgin media wall socket. If you look into the back of your Hub, you'll see a port. Connect the cable adaptor to the black. A Ti-Vo was installed in one of the upstairs bedrooms. Just joined. 168. Subscribe to RSS Feed; Mark Topic as New; Mark Topic as Read; Float this Topic for Current User; Bookmark; Subscribe; Mute;. I have only got one rectangular shaped white socket (Shown as below) but it seems old. Being connected to the internet is one of the most important modern essentials in 2022, so it’s no surprise that. log into hub3 - 192. Kath_F. We all know and love the internet and TV services that can enter our homes through entry points. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. How can I arrange an installation with virgin media. The cable could be hidden within, or behind, furniture. The existing cables will be screw-on (11 mm spanner or pliers required). i opted for the self install, however on inspection we - 5180915. how can we go about changing our self install to. Telewest Cable Wall Sockets. Or if the other end of the white cable is in a more useful. It’s been delivered and it turns out I don’t have a wall socket for the coaxial cable to go into. Mark as New;The cables from the external box lead to a Bt open reach socket and a blank socket. you take control of your Virgin Media life. I tried both the wires, it didn’t set up the WiFi. . . Cihank617. I don't work for Virgin Media. Try the automated service status number 0800 561 0061 to check for any faults in your area. The wall box may be branded with the logos of an old cable TV company (not VM). Manage Your Account. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. Indeed, I just took further photos which may help illustrating. You should see a cable going through the wall and if you trace this inside, you should get the cable. We have a virgin media wall socket with an ethernet port in the wall but no round cable. Virgin Media; My Virgin Media; Shop;. There are multiple different branded wall boxes inside our flat but none. Hi we have just moved in to our new home so I got the Virgin Media hub but we have no wall socket whatsoever and only few cables running in but I have tried all of them they are not working. Push fit the VM-supplied lead onto the socket. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. 1 if in modem mode] - DON'T SIGN IN, click - click router status [centre of screen] - and post the downstream and upstream figures - to see those press on the grey buttons/boxes labelled - upstream - downstream. The NTL cable termination box is outside. Virgin Media; My Virgin Media; Shop;. No wall socket. Wall socket. Browse Virgin Media Virgin Media Community. Internet connectivity is one of the most. QuickStart, set up and connections. Although I mentioned that there is no socket at home on live chat, Virgin Media sent me a cable kit between wall socket and hub. I've got the same problem as above. Pick a category to get started. 1. Options. Will an engineer h. Sign in . Phone line - 5 mins. SpeedI will be installing Virgin Broadband, TV & home phone soon but just wanted to check if it matters that I have two Virgin wall sockets in different rooms from a previous owner. Phone. I was happy and my kids were waiting for internet but unfortunately no wall socket. Stream from Virgin Media. For into also image of the. Forum; Apps. Next, connect the power cable. Reduces the number of required wall sockets. on 21-02-2023 17:48. 2022 Today I been to the new flat to check and make sure I have vm soket or something but I couldn't find any wall somet from Vm . Awful first impressions of Virgin Media. Hi mariz2198, thanks for posting and welcome to our community. Browse Virgin Media Virgin Media Community. Could I get someone to come - 5400021. Wall Socket. Hi all I have just received my kit today and have tried all available sockets that the cable would fit in. . Hello, I'm trying to set up my Virgin Media broadband. Hi! We have ordered virgin media and got the option for self set up but we don’t have a virgin media wall socket! Any advice would be - 4828566 HI, I guess this is the most googled problem for All New Virgin Media subscribers who opted for the Self-Installation Kit, so am thinking it should be included in the form for anyone who wants to get connected to Virgin Media Broadband ONLY deal. It is likely you will be waiting a few days. Got my package today and there is an isolated cabled with it but I don't have the wall socket. Solved: we were not told we would need a Virgin media specific wall socket. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. We would like to show you a description here but the site won’t allow us. When I searched for my postcode online it showed that there's VM in the house, but I can't seem to find an MV wall socket. 100. . No virgin media socket in Networking and WiFi yesterday; No Virgin Media Wall socket . 22-12-2022 19:19 - edited 22-12-2022 19:20. I can only find the TV socket. The isolator cable came today with the pack, the cable with green label and the white rectangular socket was already there. I'm very sorry to hear about the non wall socket. wall socket. Call the pre-install team after 8am Monday - Friday & they can arrange a technician to reconnect your socket. The multimedia socket has a coax options as does the virgin media socket. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides. A wall box may be branded with the logos of an old cable TV company (not VM). . The wall box may be branded with the logos of an old cable TV company (not VM). Browse Virgin Media Virgin Media Community. There is no way I can insert the isolator cable into the socket (there just is an empty space when I push the red-banded end of the isolator cable into the bottom of the wall socket). Second, you'll likely need a manned installation for your VM services. correctly to the Virgin Media wall socket, please follow these instructions to get set up. I'm sorry to hear about the missing wall socket. I take that means there is not a Virgin Media wall socket or coax cable so it becomes a new install from the street. But the wall socket outlet seems not a coaxial plug, So now I cannot setup the VM hub that I would like to seeking help from Community support. 19 minutes ago. on 25-09-2022 15:41. I recently applied and received the delivery for a virgin package of tv broadband. While you are there, unplug the cable which runs from the router to your telephone socket at both ends. My previous sky microfilter attached here. Call the pre-installation and delivery team on 0800 052 1734 explain. We have a virgin media wall socket with an - 4353656 - 2. The white cable has an isolator attached, the open end may be covered by a terminator cap, which needs removing (you need a. Hi, I’m moving into a new property and was told the property was eligible for quick start as it has the sockets installed. and view the images for a range of different wall box options. We would like to show you a description here but the site won’t allow us. Security matters. • For the best connection, connect your phone directly into the main Virgin Media wall socket – and check you’re not using an extension cable. I presume. Account - Mobile. 1 ACCEPTED SOLUTION. Best Regards, Elif. Security matters. ThanksRe: No virgin media wall socket. I would love to help you get your service installed. 1 if in modem mode] - DON'T SIGN IN, click - click router status [centre of screen] - and post the downstream and upstream figures - to see those press on the grey buttons/boxes labelled - upstream - downstream. on 14-09-2022 12:00. Hi, Same problem here. Have you tried calling the pre-installs team on 0800 052 1734? I don't work for Virgin Media. 0. 0 Kudos. indd 3 09/03/2016 12:48We would like to show you a description here but the site won’t allow us. Or if the other end of the white cable is in a more useful. It feels like I need to just obtain a connector to enable the two to fit. We have the quickstart pack but sadly cannot get broadband set up and working. Hello Virgin Media, we moved into a new house. both appear. Security matters. Re: No virgin media wall socket. Now to my Issue: I opted for the self-installation ki. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. Can anyone please help me. braunlac. in QuickStart, set up and connections 55 minutes ago; No virgin media socket in house in QuickStart, set up and connections an hour ago; Wiring issue in QuickStart, set up and connections yesterday; No Virgin Media wall socket in my apartment in QuickStart, set up and connections yesterdayHello, I just received the broadband kit (Hub 4) and I have the same problem - no VM fibre socket in the flat. If possible, I would like to get rid of this rather ugly white. I don't have a virgin media wall socket and this is stressing me out. on 03-08-2020 18:05. At least 30Mbps download speeds in every room or £100 one-off credit. Manage Your Account. I cannot find a Virgin wall socket within my flat. Step 2: Identify if your faceplate is a 'split' type (NTE5) A 'split' type master socket, known as an NTE5, has a horizontal groove in the phone socket and the screws and socket are located in the lower half of the socket. Virgin Media Community; Broadband; QuickStart, set up and connections; No suitable wall socket HELp please ASAP; Options. Your "loss of signal" point is a good one. Virgin Media; My Virgin Media; Shop;. He was going door to door. Thank you for your post and welcome to the community. Take the red-banded end of the 3m isolator cable and push it firmly into the Virgin Media socket on your wall. Occasionally only a very short stub of wire is left behind often hidden within. Forum TeamThe box and cables may have been removed by the previous occupiers. 11-11-2022 12:53 - edited 11-11-2022 12:58. I've tried also plugging the phone into the hub, but the router settings say "telephony disabled" and there is again no phone line at all. No virgin media wall socket. Hello, posting what other people have posted here- my broadband kit arrived, but I don't have a wall socket so not sure how to go about - 5198512Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. I'm a Very Insightful Person, I'm here to. on 01-06-2022 21:59. I highly doubt my landlord will allow a virgin coax. Stay safe online. the technician came and setup the hub and socket but he said there was no signal and there must be wrong with the underground wire that connects my apartment to the main virgin hub which is some yards away. The wall socket has a thick plug bit. and the top one is attached to a blank socket in the wall - no idea what this leads to but thought it might have been related to Virgin TV cabling as the previous owners didn't have an aerial and therefore had to rely on Virgin. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Security. How can I book a technician in QuickStart, set up and connections 10 hours ago; Need wall socket in QuickStart, set up and connections 22 hours ago; not consulted on terminal box location and cable path in QuickStart, set up and connections yesterday Hi @Prgaraujo, thanks for your post, and welcome to the Forums and Virgin Media! I'm glad to hear you've got things up and running. Can I use one of three splitter cables? The middle one is labelled Virgin media. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. No virgin media socket in Networking and WiFi 8 hours ago; No Virgin Media Wall socket . Hi all, I have received my package 2 days ago but I can't complete the set up due to a lack of a Virgin Media wall socket. Hi, I have just received the Virgin Media Box for my broadband and noticed I have no wall socket to connect it. It's probably virgin broadband to the house , you would need to call virgin , confirm that there is an existing line to the house, get a broadband contract , receive virgin router and follow the included setup guide . Socket should be on the underside. 5m isolator cable with the black band to the socket marked ‘Wall’ on the connector cables. I have signed up as a new user for Virgin Fibre. - 4993023We have recently moved house and got a quick start setup but don’t have a Virgin media wall socket. 89K; 373; 537; Martin_N. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. I have ordered a self-setup wifi kit and cannot find a virgin media wall socket anywhere. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Re: No Virgin Media wall socket on 19-10-2022 08:24 Hey Juanr, thank you for reaching out and a warm welcome to the community I am sorry to see you haven't got a wall socket install. Call the pre-installation and delivery team on 0800 052 1734. Tags (1) Tags: wall socket. I can only find the TV socket. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. However, after receiving my package I realised that the actual wall socket (shown in all the install guides) was put on the first floor. Failing that phone the Pre-installation and delivery team on 0800 052 1734 explain the situation. My Virgin Media App. Virgin no longer use landline sockets (which were for phone only, they were never used for broadband). Re: no virgin media wall socket on 16-07-2022 14:04 The same issue is happening to me- just received my QuickStart kit for Hub 3 but can find no Virgin Media wallsocket and only have a virgin media Ethernet port in my wall. Internal Wall socket power supply missing in QuickStart, set up and connections a week ago; Wrong cable sent in quick start pack in QuickStart, set up and connections 2 weeks ago; No Virgin Media wall socket in my apartment in QuickStart, set up and connections 4 weeks ago; Wall socket connection issue on startup in QuickStart,. Could a VM engineer be boo. Router Plugin Port. Welcome to Virgin Media’s help and support page. I’ve already cancelled my old BT service and now advised that earliest date for an engineer to come is 26th Jan. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. 4 weeks ago. At least spell your title correctly jeezus . Package arrive today and realized I don't have a VM wall socket to plug the round cable into. I've received the QuickStart installation kit and got to the first step with plugging into the isolator wall socket. However, I do not have any of the specified wall sockets available. If you’re using a splitter, make sure that’s firmly connected too. We're here to help. However no idea of how long that might take. @Briannahsarah wrote: Here is a photo. Phone. Now have to wait until late next week for a technician to arrive!Don’t have a virgin media wall socket; Options. The internal wall boxes are mostly oblong. 194. But i cant seem to find anywhere to book/contact and get someone to come fix thisWire doesn’t fit in to Virgin Media Wall Socket in QuickStart, set up and connections 54 minutes ago; ordered new broadband, cable too short in QuickStart, set up and connections 21 hours ago; Wrong wall socket in Networking and WiFi yesterday; Hub 3 set up in QuickStart, set up and connections yesterdayQuickStart, set up and connections. Stream from Virgin Media. Socket should be on the underside. Post a photo of the "wrong" socket please. 168. Plug the cables into the hub. The cable could be hidden within, or behind, furniture. No Virgin Media Wall Socket on 13-04-2022 14:08. No Wall Socket. This video will show you how to install a Virgin Media extension cable. I have recently got the QuickStart WiFi with no virgin wall socket the man on phone said I wouldn’t need one but think I did and not - 5069775According to Virgin media I should have service at my new home, but I couldn’t see any wall socket at home. Hi there, I moved house and ordered VM broadband and got the option for a quick start kit. HI, I guess this is the most googled problem for All New Virgin Media subscribers who opted for the Self-Installation Kit, so am thinking it should be included in the form for anyone who wants to get connected to Virgin Media Broadband ONLY deal. We would like to show you a description here but the site won’t allow us. Plug the cables into the Hub. 4. No Virgin Media wall socket on 16-10-2022 18:45. £12. Stay safe online. Stream from Virgin Media. Virgin Fibre Areas only. Can you help? - 5401771. both appear. Reply. I don't have virgin media wall socket in QuickStart, set up and connections 6 hours ago; Migrating @ntlworld. I've looked for an external box but cannot. I assumed the kit plugged into the phone socket like my other broadband provider (Sky). We have ethernet wall sockets in most of rooms in our house, and they worked great with other companies broadband. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. The wall box may be branded with the logos of an old cable TV company (not VM). Been on a call for more than 1 hour with - 5149211No Virgin media wall socket on 19-08-2022 08:54. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. When i was connecting the isolater cable to the wall socket, i realised that when the walls were painted, some paint got onto the threaded piece of the wall socket connector. Any advise? Sometimes there is no wall box, just a trailing cable. Dear Sir/Madam, With regrad to my newly contract with virgin media, unfortunately I could not find any wall socket at home. The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile services. Raised Rounded Profile. When I searched for my postcode online it showed that there's VM in the house, but I can't seem to find an MV wall socket. . Is it necessary to plug the cable to socket for having wifi, if so what can I do now. Either extend the disconnection date of your current provider, or put something else in place for the intervening time. to be phone lines. 18-02-2023 10:23 - edited 18-02-2023 10:33. But I have an issue on the NTL box in the living room (which I want to put it there in the first place), there are no isolator plugged out. Hi, I switched through a comparison site but it didn’t mention that I’d need a Virgin wall socket pre installed! I’ve received my self install kit but obviously only have a phone socket. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. How long will the QuickStart installation take me? WiFi Hub - 30 mins. Iv just switched from another provider and got the QuickStart pack but I don’t have the wall socket. on 25-09-2022 15:41. If you had an Ethernet cable and/or a phone cable previously connected, plug those in too. Thank you very much 🙂. Also tried the Ethernet, not. 388.